In this last installment of the abbreviated version of
The Ten Commandments of Sample Accountability, A Reference Guide for a PDMA-Compliant Sample Accountability Program, we want to remind you to stop by CIS at Booth #105 at the 2008 PDMA Alliance Sharing Conference.
(See below for a free gift offer, just for stopping by!)Commandment #1 – Thou Shalt Have a Corporate Commitment
Commandment #2 – Thou Shalt Have Written Policies and Procedures
Commandment #3 – Thou Shalt Have Documentation
Commandment #4 – Thou Shalt Require Employee Compliance
Commandment #5 – Thou Shalt Provide Training
Commandment #6 – Thou Shalt Require Accountability
Commandment #7 – Thou Shalt Have Vendor Contacts
Commandment #8 – Thou Shalt Monitor Compliance
Commandment #9 – Thou Shalt Take Corrective and Disciplinary Actions
Commandment #10 – Thou Shalt Conduct Inventory and ReconciliationsThe PDMA states,
“…a manufacturer or authorized distributor of record that distributes drug samples shall establish, maintain, and adhere to written policies and procedures describing its administrative systems for…conducting the annual physical inventory and preparation of the reconciliation report…”While inventory and reconciliation requirements are established in written policies and procedures, the two entities deserve their own commandment.
The PDMA requires that, at a minimum, an annual inventory and reconciliation must be conducted. In order to determine if more frequent inventories and reconciliations are warranted, a pharmaceutical company should determine how they will use the information that is collected, what other methods are utilized to determine compliance, and if the volume of sampling activity would warrant more frequent monitoring and reconciliations.
Some pharmaceutical companies conduct only the required annual physical inventory and reconciliation, others find it helpful to conduct them throughout the year and use the results to monitor their sampling program. The annual physical inventory and reconciliation must be conducted by someone other than the sales representative, however if a company chooses to require more frequent inventories, those additional inventories can be completed by the individual representatives. In addition to sales representatives, managers who have possession of samples are required to report physical inventories and receive reconciliation reports, even if the possession of samples is short term due to an employee termination or resignation. This area of sample accountability is often overlooked and compliance is lacking.
A reconciliation report takes into consideration all activities surrounding samples, such as shipments, transfers, theft and loss, and of course, disbursements. Reconciliation reports, regardless of the frequency, should all be disbursed at the same time, with everyone receiving a report regardless of the reconciliation status. Those that are below the acceptable threshold (or considered “reconciled”) should receive a report for their records and those that are above the acceptable threshold should receive the initial report and updated reports as they work through the reconciliation process. Everyone should be instructed to keep all reports with their other documents for a minimum of three (3) years
Significant loss thresholds should be determined through several factors including, but not limited to, the potential for diversion of the drug, the volume of sampling, and the cost of the drug. Many companies find it helpful to establish a corporate threshold to bridge the gap between an acceptable reconciled variance and a reportable variance level.
A corporate threshold will serve to identify employees with a potential for reportability or those who may repeatedly “fly under the radar”, but warrant further corporate surveillance.
Thresholds can be determined by using variance percentages, quantities, or a combination of both, as long as the company uses a methodology for determining the threshold. Thresholds should always remain privileged information and should not be shared with the corporate sampling community.
In addition to fulfilling the PDMA requirements, pharmaceutical companies often have a wealth of information in the data collected for sampling activities and reconciliation reports and don’t do anything with it.
The data collected through sampling activities can serve as a business tool and is often used to determine and evaluate sampling trends for the sales and marketing team, “red flag” areas that may require additional surveillance and monitoring and/or identify areas of non-compliance such as failure to turn in documentation.
Over the last few weeks, I have sent you each step of our reference guide to successfully implement a Sample Accountability Program. This guide consists of each of the commandments as well as a copy of the 21CFR part203 and 21CFR part11 for reference.
The Ten Commandments of Sample Accountability, A Reference Guide for a PDMA-Compliant Sample Accountability Program will be available in a complimentary bound copy. To receive your copy, print out any of the “Ten Commandments” email messages and bring the print out to
Booth #105 at the 2008 PDMA Alliance Sharing Conference (www.pdmaalliance.org) September 14-17 in New Orleans.
Sincerely,
Judy Fox
PDMA Practice Lead
484-445-7185
judyfox@cis-partners.com